Terms & Conditions
Last updated: April 2025 · Effective immediately
Please read these terms carefully before using DermaLynk. By using our platform, you accept these terms in full.
1. Acceptance of Terms
By accessing or using DermaLynk ("the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately. These terms apply to all users including clinic owners, administrators, doctors, and staff members.
2. Description of Service
DermaLynk is a cloud-based clinic management platform designed for aesthetic medicine and dermatology practices. It provides tools for lead management, appointment scheduling, patient intake, billing, inventory, and campaign management. The service is provided on a subscription basis.
3. User Accounts
You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately of any unauthorized use of your account. Each clinic account may have multiple user seats. You must not share login credentials between staff members — each individual must have their own account.
4. Acceptable Use
You agree not to use the Platform for any unlawful purpose, to store data of patients who have not consented to digital record-keeping, to attempt to gain unauthorized access to any part of the Platform, to reverse-engineer or copy any part of the Platform, or to transmit any harmful or malicious code through the Platform.
5. Patient Data & Confidentiality
You are the data controller for all patient information entered into DermaLynk. You are responsible for obtaining patient consent for digital record-keeping as required under applicable law (including the Digital Personal Data Protection Act, 2023 in India). DermaLynk acts as a data processor and processes data only as instructed by you.
6. Payment & Billing
Subscription fees are billed monthly or annually as per your selected plan. All fees are in Indian Rupees (INR) unless otherwise specified. Payments are non-refundable except as required by applicable law. We reserve the right to suspend access for non-payment after 7 days of a failed renewal.
7. Intellectual Property
All content, software, and technology on the Platform — including but not limited to code, design, trademarks, and logos — are the intellectual property of DermaLynk and its licensors. You retain ownership of all patient data and clinic-specific content you create on the Platform.
8. Limitation of Liability
DermaLynk shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total aggregate liability shall not exceed the amount paid by you for the Platform in the 12 months preceding the claim.
9. Termination
Either party may terminate this agreement with 30 days' written notice. Upon termination, you may export your data in supported formats within 30 days. After that period, data may be permanently deleted from our servers.
10. Changes to Terms
We may update these Terms from time to time. We will notify you of significant changes via email or in-app notification. Continued use of the Platform after changes constitutes acceptance of the updated Terms.
11. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra, India.
12. Contact
For questions about these Terms, please contact us at legal@dermalynk.com or through our Support page.